Shipping policy

GAVÉA Shipping Policy

Delivery Locations
We deliver across Sri Lanka. Please provide an accurate delivery address and an active contact number when placing your order.

Order Processing
Orders are prepared for dispatch after confirmation. Bank-transfer orders are processed once payment is verified.

Delivery Time
The estimated delivery timeframe will be provided when your order is confirmed. Delivery times may vary depending on your location, courier availability, public holidays, and unexpected delays.

Shipping Charges
Delivery charges are displayed at checkout. Free shipping offers apply only when the stated promotional conditions are met.

Payment Options
We accept Cash on Delivery (COD) and bank transfers. For COD orders, please ensure someone is available to receive the parcel and pay the amount due.

Delivery Issues
If your parcel is delayed, missing, damaged, or contains an incorrect item, please contact us promptly with your order details and relevant photos. Additional delivery charges may apply if a parcel needs to be resent due to an incorrect address or an unsuccessful delivery.

Contact Us
For delivery assistance, contact us through www.gaveabrand.com or message @gavea.lk on Instagram.