Refund policy

GAVÉA Refund & Exchange Policy

We accept return and exchange requests within 7 days of delivery. Items must be unused, unworn, and in their original packaging, with proof of purchase.

• Refunds: Once your return is inspected and approved, refunds will be processed within 7 business days. For COD or bank-transfer orders, refunds will be made by bank transfer. Original delivery charges are non-refundable unless the return is due to our error.
• Exchanges: Exchanges for another size, colour, or style are subject to availability.
• Non-returnable items: Gift cards, personalised items, and earrings for hygiene reasons, unless faulty or incorrectly supplied.
• Damaged or incorrect items: Contact us promptly with your order details and clear photos. We will arrange a replacement or refund and cover return delivery costs.
• Return delivery: Customers cover return delivery costs for other returns. Please contact us before sending any item back.

For assistance, message @gavea.lk or contact us through www.gaveabrand.com.